The 21st Century Potential of Constituency Voice is designed to assist nonprofits in understanding why many current practices used to solicit feedback from constituents – are considered unhelpful. 

The paper also examines whether comparative data could be utilized to improve feedback efforts.

The paper focuses on three specific questions asked by leaders from Alliance and UNCA member agencies, as well as strategic grantmakers:

Molly Greenman, president and CEO of the nonprofit Family & Children's Service's, offers her frank and succinct take on why she thinks the answer is yes.

"We pay attention to the people we say we are here to serve and are informed by their knowledge of what they need to support their families. In order to do that, you just need to be willing to change."